"Yes, spicy sounds better than sweet. I see you know of one rules of customer service, Dinah: get to know what you customer likes. It saves time, and makes the customer feel like you have been paying attention. Not that I would never not pay attention to you, Dinah." He gives her a particularly brilliant grin.

"And thanks. I'm starting to get the hang of English. But it's complicated. How do you ever know what sound the G is supposed to make?"